Our Processes

In today's volatile business and technology environment, companies need processes to enable them to react rapidly to change by strengthening the integration between people, process, data and technology. Our goal is to save time and effort, ensure compliance and elevate our employees and improve our customer experience.

In an effort to continually focus on the quality requirements of products and services, as determined by our clients, we have established a Quality Policy and System, developed it as a part of our corporate culture, and strive to ensure all employees understand their roles in its fulfilment.
We are committed to exceed our customers’ expectations and needs through continually improving our products, services, and business processes, while still providing the customer with the best overall value.
KAESO´s Quality System is an integral part of the company culture. From the request of the client to the delivery of the service we apply the quality process of the ISO 9001-2015 quality standard to give the best product and service to our clients.
To ensure compliance, we do regular inspections and audits. We also conduct audits to assess our critical suppliers. The action plan of each audit are reported and processed in our reporting system. We conduct Quality Management Reviews once per year. The top management periodically reviews the organization´s quality management system to ensure its continuing suitability, adequacy, effectiveness, and its alignment with the strategic direction of the organization.
To elevate our customers experience, we determine and implement preventive and corrective actions, both internally and within the supply chain, to eliminate the causes of potential nonconformities in order to minimize the likelihood of their occurrence. Level of response to nonconformities is proportionate to the severity of the nonconformity and its effect on the execution of the service. Our corrective and preventive actions are fully managed and traced in our QHSE system.
Customer satisfaction depends on the products and services delivered. We monitor customer satisfaction through key performance indicators (KPIs), and other information to determine if the customer requirements have been met. In case of poor performance or customer claim, an incident is created and processed through our nonconformities and corrective actions process.
 



 
Our Values

At KAESO we understand the we partners, clients, and shareholders are connected and share a common faith, which results depends on how well we work together.

Our Team

KAESO Team has a balanced mix of local and international knowledge that allows us to be better , faster. We have a deep understanding of practices and challenges.

Our Facilities

KAESO facilities are at the heart of our operations they give us the means to deploy our services and support all our operations 24/7.